Getting Help
The BMRC website includes various user-guides, hints and tips. New users should start by reading the new users welcome page.
If your problem relates to a WIN software package (e.g. FSL, fsl_sub error messages) then contact computing-help@win.ox.ac.uk in the first instance. For issues with running tasks on the cluster (assuming fsl_sub managed to submit successfully) then contact bmrc-help@medsci.ox.ac.uk.
If you have a particular problem please use the following table to determine the most efficient route to obtaining support.
| Issue is with... | Who to contact |
|---|---|
| Problems logging in | bmrc-help@medsci.ox.ac.uk |
| fsl_sub gives an error | computing-help@win.ox.ac.uk |
| fsl_sub submits job but it never runs | bmrc-help@medsci.ox.ac.uk and then computing-help@win.ox.ac.uk if they confirm fsl_sub has submitted incorrectly |
| Unable to access a dataset | computing-help@win.ox.ac.uk to request group membership |
| Error/crash when running programs | bmrc-help@medsci.ox.ac.uk |
| Issue with using VNC | bmrc-help@medsci.ox.ac.uk |
| Run out of disk space | Ask your PI to contact bmrc-help@medsci.ox.ac.uk |
| Problem with WIN maintained software (in /well/win/software) | computing-help@win.ox.ac.uk |