The BMRC website includes various user-guides, hints and tips. New users should start by reading the new users welcome page.
If your problem relates to a WIN software package (e.g. FSL, fsl_sub error messages) then contact firstname.lastname@example.org in the first instance. For issues with running tasks on the cluster (assuming fsl_sub managed to submit successfully) then contact email@example.com.
If you have a particular problem please use the following table to determine the most efficient route to obtaining support.
|Issue is with...||Who to contact|
|Problems logging firstname.lastname@example.org|
|fsl_sub gives an email@example.com|
|fsl_sub submits job but it never firstname.lastname@example.org and then email@example.com if they confirm fsl_sub has submitted incorrectly|
|Unable to access a firstname.lastname@example.org to request group membership|
|Error/crash when running email@example.com|
|Issue with using VNCfirstname.lastname@example.org|
|Run out of disk space||Ask your PI to contact email@example.com|
|Problem with WIN maintained software (in /well/win/software)||firstname.lastname@example.org