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Reach below

First of all please do reach out to us to let us know - we need to update our records. 

For IT billing you must get your PI or supervisor to log into and add your profile under 'IS DELEGATED FOR BY'. They can do this by clicking on 'Add Delegate' and then selecting your name. You will now be able to see their IT bills when your log onto - you should see a box titled ‘I delegate for”, your PI or supervisor's IT bills should be visible under ‘View Bills’. To edit people i.e., close accounts, click under ‘View Group’. If you require any assistance, please reach do reach out to us. When requesting closures please also email for confirmation. You'll need to add in what to do with any information held on a particular account i.e., delete or archive. 

For scan billing please get your PI or supervisor to add you as 'owner' and under 'users'. You will then receive scan bills when they are generated. If you have any issues please email us.

Further help

If your question is not answered here, then please get in touch with us at and we'll do our best to help.