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XNAT troubleshooting help


Unable to login to XNAT

You should use your WIN Computing account username and password to login to XNAT. If you are having problems, you can check your Computing account username and reset your password on the WIN Registration Page.

 Missing XNAT projects

If you log into XNAT and don't see your expected project(s) on the homepage, you need to check your current XNAT email address. You can do this by clicking on your username at the top right of the page, from any XNAT screen (just above the search bar in the top right of the screen). This page will show you your current email address used in XNAT. You need to check this matches the one you use in Calpendo in order for your project access in XNAT to be granted. If this does not match, you can change your XNAT email address on this page.

Unexpected folders in downloaded .zip files

Due to the way XNAT's data model is configured (see the Resources tab for details), you may find unexpected folders in your .zip files when downloading data via the browser. While this can't be completely disabled when downloading via the browser, provided you use the Imaging Data Download page (see the Downloading Data tab for details) and make sure "Simplify downloaded archive structure" is enabled above the Submit button, this will reduce the number of them. If you write your own script to download data, this can be avoided completely.