OxCIN Computing Help

OxCIN IT uses a ticketing system to log and respond to all requests for help. If you use this (rather than emailing support staff directly) then all IT Team members are able to respond to your query and track the progress of your request.

To request help send an email to computing-help@oxcin.ox.ac.uk describing your problem or request. In return you will receive an email detailing the ticket number that you have been allocated. Further interaction with will be via email - do not change the subject of the email, as this is used by the ticketing system to match up your response with your ticket.

Please include as much detail as possible in your initial request, for example:

• Cluster job IDs
• Hostname of server where you experience the issue
• Screen shots (if relevant)
• Error messages
• How to reproduce the issue

DO NOT include any passwords you use to access a service and never include personal information (such as MR scan subject details).

Should you not receive a response within two working days, please reply to the most recent communication querying the progress of the ticket.

A self-service OxCIN Computer account system is available at https://register.fmrib.ox.ac.uk. This allows you to reset your OxCIN computer account password, view and book safety training sessions, manage your researchers/view your IT bills (PIs only) and manage your mailing list subscriptions.

Communications

OxCIN IT maintain a mailing list oxcin-itannounce@maillist.ox.ac.uk which is used to advise of unexpected/unplanned system problems or maintenance work. Everyone holding an active WIN computer account is subscribed to this list, but we rely on you keeping your email address up-to-date - check https://register.fmrib.ox.ac.uk to make sure that this has the correct contact email address (University email address preferred) for yourself.